Terms & Conditions

porkQUOTES

All quotes and prices provided by The Porshaholic Limited, are subject to change without prior notice, are merely an estimation as to the final costs based on the information at hand, changing exchange rates may affect the final price, are quoted including GST, Additional applicable taxes and duties may apply.

Delivery charges may apply that are not expressly listed and these charges depend on stock location, delivery location and delivery time frame. The customer accepts that it is their responsibility to obtain these delivery charges in writing prior to delivery commencing.

Only written quotes can be seen as “valid” offers and this validity period is only for 7 (Seven) calendar days from the day the quote was generated, If a quote has no date indicated, the date the original document was created will be taken as the date the quote was generated.

All quotes are subject to our Invoice and payment terms.

Only written or electronic confirmation of quotes will be accepted as a valid offer to purchase. Any additions to the original quote agreed upon verbally or in writing between The Porshaholic Limited and the customer will be seen as valid and accepted based on the initial acceptance of the quote by the customer, it is therefore the customer’s responsibility to obtain any such costs in writing from The Porshaholic Limited.

The customer accepts that any images of any product supplied might not be accurate and up to date and that it is the customers responsibility to ensure that all quoted items meet all requirements the customer has, prior to accepting the quotation. All prices listed on our quote attachments to be viewed as “quotes” and these terms and conditions therefore apply.

All prices on this quote is inclusive of GST and subject to change without notice.
Your order has been confirmed and a shipment estimate provided. Your payment is required to continue processing of the order. The provided shipment estimate is valid for 2 working days after order confirmation.

Occasionally, there are delays due to circumstances out of our control, we will contact you should any unexpected delay occur. A number of products are made only by request and will take longer to supply. Likewise, New Zealand, USA and Europe have a number of festivals and holidays in which suppliers are unavailable.

At times, especially if this is your first experience ordering internationally, you may be overly concerned regarding the status of your order. Please be assured that there are physical people behind the scenes processing your orders and answering your enquiries.

NOTE: In some cases, a Genuine Porsche part must be imported from Porsche’s German warehouse — which requires longer shipping times and an additional “Germany shipping” surcharge. If this is the case, we will contact you prior to processing and shipping your order. Occasionally, a part is out of stock worldwide or no longer available. In either case, we will let you know.

All second hand and\or used parts are priced accordingly to allow for the age and general wear of the part. All used parts are sold as is where is WITHOUT a guarantee.

 

ONLINE ORDERS

The Porshaholic Limited uses an on demand business model (to save our customers money). Products on our on-line store may not always be in stock and may take additional time to ship from our international suppliers.

 

red-911-smallSHIPPING

The Porshaholic Limited recommends DHL, UPS and fedex as a preferred shipper for international orders due to its superior dependability and the ease of insuring, tracking and tracing your package. Consider these points when shipping internationally:

Shipping and confirmed billing addresses on international payments must be the same.

Delivery times vary on international shipments due to the potential for customs clearance delays, which are under the control of the receiving country.

Some countries charge duties or taxes upon delivery. These charges are beyond our control, and information is not available to us for quoting at the time shipping costs are calculated.

Refused Deliveries Cause Unnecessary Expenses & Delays to Customers

Orders refused at delivery will be subject to a chargeback of all actual freight charges incurred (both directions), as well as any duties or taxes that may have been assessed. In addition, a 20% restocking charge will be assessed on all parts since delivery refusals do not comply with our return requirements.

If you’ve changed your mind and need to return your order, we’ll be happy to issue a Return Authorization so you can return your parts for credit. Please accept delivery on your shipment and then and contact us for a Return Authorization.

 

busRETURNS

All claims and returned goods must be accompanied by an invoice. A 20% restocking charge on all returned parts. No refunds after 30 days or on special order, motorsport and electrical items.

ALL PARTS ARE SOLD AS IS. THE ONLY WARRANTIES APPLYING TO THIS ITEM(S) ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER. THE SELLING

ALL USED PARTS ARE SOLD AS IS WITHOUT A WARRANTY.

DEALER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN ANY CONSEQUENTIAL DAMAGES,

DAMAGES TO PROPERTY, LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

To expedite processing of your return, include a copy of your invoice inside the box.

Return shipping costs are the customer’s responsibility. COD shipments will not be accepted.

We highly recommend insuring your return shipment. The Porshaholic Limited cannot be responsible for any lost or damaged returns – the shipping companies hold the shipping party responsible for the decision to insure or not.

The Porshaholic Limited reserves the right to delay issuance of credit pending manufacturer’s inspection and approval of credit for the part(s) returned in the rare cases where there may be a question on whether the return will be approved by the manufacturer (usually in the case of questionable cores or warranty coverage).

No credit will be issued for any parts or cores returned that were not originally purchased from The Porshaholic Limited.

Once we’ve received your return, conducted an inspection of the returned parts and verified that your return complies with our return policies, a refund for the returned parts will be issued to the same account used to make your original purchase. Sorry, we cannot issue credit to an alternate payment method nor to a different credit/debit card than the one used for the original purchase.

You will receive a confirmation email from us indicating the amount refunded back to you. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.

Free and Discounted Shipping: All parts returned for reasons other than warranty or catalog/shipping (The Porshaholic Limited) error may be subject to a chargeback of any applicable free or discounted shipping charges granted on the original order should the return cause the original order to fall below the minimum for free/discounted freight. The Porshaholic Limited reserves the right to assess a 20% restocking fee on any returns not in compliance with The Porshaholic Limited return policies, special order items or orders that are rejected at delivery to cover the additional fees that we will be charged by our suppliers.

International Returns: All packages being returned to The Porshaholic Limited from outside the USA must be marked on the OUTSIDE of the box as “Return of Merchandise” to avoid additional taxes, customs/duties and brokerage fees being assessed. Any paperwork filled out for shipment should also indicate that it’s a return of merchandise previously purchased and the date of the original purchase so there’s no confusion that it’s a return of merchandise on which customs/duties have already been assessed and paid.

Any international returns not identified as “Returned Merchandise” on the outside of the package will be subject to a reduction of credit or chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to The Porshaholic Limited. Because these fees take a few weeks to receive from the various taxing authorities, credit for international returns will be processed 21 days from the date received by The Porshaholic Limited to allow time for any fees of this nature to be received.

 

Untitled-3NEW PART RETURNS

You may request a replacement shipment or a refund of your purchase price (excluding shipping charges) if the part:

Is returned within 90 days of the original invoice date.

Is not electrical/electronic in nature (i.e., ECUs, push button units, relays, air mass meters, sensors, scan/reset tools, etc.).

Is not opened if the part is marked with a sticker indicating non-returnable once opened (i.e., gasket sets, repair manuals, etc.).

Is not a “special order item”.

Does not have a notation in the parts notes/description indicating not returnable (i.e., throttle housings, etc.) since our suppliers do not allow returns on certain types of parts where this notation appears. Please review notes carefully during the order process so no misunderstandings occur.

Has not been installed, used, disassembled or altered in any way.

Does not have missing parts, hardware or instructions. If part is sold as a set, the complete set must be returned.

Is returned in the original packaging and is in resalable condition.

 

WARRANTY PART RETURNS

In general and unless otherwise specified, a part will be replaced or a refund issued (excluding shipping charges) if the part:

Is returned within 24 months of the original invoice date (unless a different warranty period is specified). Most manufacturers also include a restriction on mileage put on during the warranty period of 24,000 miles.

Has not been subjected to misuse, neglect, accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically excluded from any and all warranty coverage.

Is approved by manufacturer upon inspection and subject to its guidelines and limitations.

Is emptied of all fluids (if applicable).

Has not previously been returned under warranty.

Is accompanied by a description of the failure/reason for warranty. Please review special documentation requirements below provided by our manufacturers for warranty returns – certain types of warranties require additional documentation.

Documentation Requirements: All manufacturers require a complete description of the failure in order for warranty coverage to apply. Simply putting “doesn’t work” is not acceptable to most manufacturers. Please provide a complete description of the failure when you request a return.

Limitations on warranty replacements exist on certain types of parts including but not limited to:

A/C Compressors: Warranty replacement on A/C compressors will only be granted with proof of professional installation (i.e., copy of completed work order from licensed/certified repair shop). Further, compressors must be returned fully assembled. If the compressor came to you with a shipping plate, this plate must be attached to the compressor when returned.

Power Steering Pumps & Rack Assemblies: Warranty replacement on power steering pumps and rack assemblies will only be granted with proof of professional installation (i.e., copy of completed work order from licensed/certified repair shop). Further, they must be returned fully assembled and with shipping plate attached (if applicable).

Brake Pads & Rotors: Squealing/squeaking of pads and/or warping of rotors are not valid warranty claims unless:

All vehicle and brake component manufacturers’ installation procedures were followed precisely.

The problem began IMMEDIATELY upon installation and problem is reported and parts returned WITHIN 90 days of original invoice date. Any brake noise or warpage that begins more than 30 days after purchase is the result of driving conditions, driving style or related parts that were not replaced at the same time.

Brake pads and rotors were replaced at the same time.

No blue discoloration is present on brake rotors. Blue discoloration on a brake rotor is always the result of extreme heat caused by excessive brake pad-to-brake rotor contact.

Genuine Parts: Due to more stringent manufacturers’ warranty policies, warranty claims for all GENUINE brands of original factory equipment must include VIN, original install date & mileage at install, as well as date & mileage at warranty failure/replacement. Warranty replacement will only be granted with proof of professional installation (i.e., copy of complete work order from a licensed/certified repair shop). These requirements are mandated by the respective dealerships/manufacturers and our outside of our control.

Remanufactured/Coreable Items: Warranty coverage on remanufactured parts with core charges (i.e., starters, alternators, power steering pumps, etc.) is for replacement only. No refund or return of core unit can be processed after the original core has been returned for credit.

 

550-72dpiCore Deposits & Core Returns

Although all of the parts The Porshaholic Limited sells are new, certain types of auto parts – usually higher priced items – are only available in the industry as “remanufactured” units (i.e., starters, alternators, distributors, steering racks, etc.). Cores are the used parts that may be returned for credit when purchasing a remanufactured part.

If a core deposit is shown, this charge will be added to your total at the time of sale but is fully refunded upon the return of your rebuildable original part.

Credit will be issued for core returns upon receipt, provided cores are:

Received within 90 days of the original invoice date. No core deposits will be refunded for cores returned more than 90 days after the original invoice date.

Drained of all fluids (if applicable).

Packed in original remanufacturer’s box (the box the replacement part was originally packed in). No core credit will be issued if not returned in the remanufacturer’s box.

Fully assembled, complete and in rebuildable condition based on manufacturer’s inspection guidelines. Examples include but are not limited to:

A/C compressors that come with shipping plate must have the plate attached to the core when returned.

A/C compressor clutch on core unit must be able to turn.

Power steering pumps or rack assemblies must be returned fully assembled and sufficiently packed to avoid shipping damages. Power steering pumps that come with the shipping plate must have the plate attached to the core when returned.

Brake shoe cores must not be worn down to metal.

Core Return Shipping Charges: Core return shipping charges are always the responsibility of the customer and are not refundable. NOTE: Cores will need to be shipped to our international suppliers in Europe or USA, all international shipping charges are always the responsibility of the customer and are not refundable.

 

MERCHANDISE LOST OR DAMAGED IN TRANSIT

For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately Email Porshaholic Limited so we can promptly file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim on your behalf with the carrier.

Replacement orders shipped prior to completion of the carrier’s investigation must be paid for in advance. However, upon completion of the investigation, a refund will be promptly issued. If lost parts are found and delivered, a refund will be issued once they are returned to us.

If you would rather not pay for a replacement prior to the completion of the investigation, we can delay shipping your no-cost replacement, or issuing a refund, until the investigation is complete (or the parts have been found and returned to us).

 

912The Porshaholic Limited Privacy & Security Policy

Your privacy and security are highly respected and carefully safeguarded at The Porshaholic Limited. We value our relationship with you and appreciate the trust you put in us by providing requested information.

We know how scary it can be to give information over the Internet. You can be rest assured that The Porshaholic Limited is firmly committed to protecting the privacy and security of all your communications with us. We do not provide any personal identifying information, regardless of its source, to any third party for any purpose other than as described in this Privacy Policy. Any information you provide in your secure member profile or during the process of submitting a parts request or order is used only to improve our service to you.

 

Our Privacy & Security Commitment To You:

Information Collection and Use

The Porshaholic Limited is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this Policy. We collect information from our customers to prepare parts quotes, process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected may include your name, shipping address, billing address, telephone number(s), email address and payment information. Please be sure to enable email from The Porshaholic Limited email addresses so you are able to receive confirmations of your orders and responses to any questions you send to us.

If you elect to receive our newsletter/special promotions emails, your contact information will be used for the delivery of these items.

Opt-In/Opt-Out Choice

The Porshaholic Limited does NOT do any mass/junk emailings. Your email address is strictly used to respond to your requests and send you information on periodic specials or news. You may elect to opt-in or opt-out of periodic emailings from The Porshaholic Limited by emailing or calling to let us know your personal preferences. Or you can update your preferences by selecting Update Personal Profile from the My Autohaus drop-down menu.

 

Security

The Porshaholic Limited takes precautions to protect its customers’ information. When you submit sensitive information to us, your information is protected both online and offline.

We stand behind our commitment to your privacy and security with integrity, dependability and customer service response.

Access to all of our users’ information is restricted. The Porshaholic Limited operates in a secure facility that requires all employees to be bound by strict confidentiality agreements. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

All employees are kept up-to-date on our security and privacy practices and are continually notified and reminded about the importance of privacy and what they can do to ensure that customers’ information remains protected at all times.

 

Sharing of Information

We may employ third party companies to perform functions on our behalf. These functions may include quoting freight charges, package delivery, marketing assistance, order fulfillment, postal and email delivery, data analyses and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices that parallel our own commitment to safe online shopping.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.

 

Customer Reviews

By posting your comment(s) or testimonial(s) (“Testimonial”) on our website, or Facebook Page, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; 2) We may use the Testimonial with or without any pseudo (pen) name credit; 3) Our right to use the Testimonial is perpetual and may be assigned by us; 4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and 5) You and not someone else composed and posted the Testimonial. Other than your pseudo (pen) name and your general geographic location (city or state or country), which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

External Links

This website contains links to other sites. The Porshaholic Limited is not responsible for the privacy practices or the content of such websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected directly by The Porshaholic Limited.

 

Notification of Changes

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

 

Latest Update

The Privacy Policy contained herein became officially effective 29, December 2015.

Email any concerns to The Porshaholic ltd